Product Warranty and Service Statement产品保修及服务声明

Street Value will replace or repair any product we sell to you that has any manufacturing defect and is under the Manufacturer's Warranty. Each brand may have different warranty lengths and conditions. The Manufacturer's Warranty covers the product for manufacturing defects only and not damage caused by normal wear and tear or by using the product not as intended. An items warranty will be considered null and void under any of the following conditions:

酷音会更换或维修任何向您销售产品,必须为非人为构成的损害及制造商的保修涵盖,每个品牌或有不同的保修期及条件,制造商的保修只包含制造所产生的缺陷,不包括正常的耗损或非该产品的正确用途。若该产品具有下列情况, 保修将视为失效

  • The warranty period has expired保修过期
  • There is no valid proof or purchase & warranty label stating the date the item was purchased.没有有效单据证明购买日期及保修标签
  • The item purchase receipt has been damaged or tampered with.该产品的购买单据受损或被竄改
  • The product has been subjected to repair work or alteration by a person or facility other than those authorized by Street Value Limited.产品曾被非酷音授权的人士或设施修理或改装
  • The product serial number, date stamp or other marking has been removed or defaced.产品的序号,日期盖章或其他印记被移除或涂污
  • The damage to the item is a result of by normal wear and tear or deterioration.该产品的损坏是由正常耗损或退化造成
  • The damage to the item is caused by accident, abuse, misuse, or misapplication.该产品的损坏是由意外、滥用、错误使用或误用所造成
  • The product has been used with incorrect connections, the wrong accessories, incorrect use of accessories  or operation with faulty associated equipment. 该产品曾不当联线,错误配件,不当使用配件或曾於关连坏件器械操作
  • The item has been damaged by exposure to any kind of liquid. 该产品暴露於任何液体而造成损害
  • The item has been damaged from environmental causes, inappropriate storage or neglect. 该产品环境因素、不当储存或疏忽而受损
  • The item has not been purchased from one of our authorised retail stores. 该产品购自非授权零售店铺

Warranty Period 保修期限

The duration of the Manufacturers Warranty from date of purchase is as follows:
从购买日起计算的保修期限如下 :  
Marshall Headphones / Speakers 耳机/音响 1 Year, 1年
Urbanears Headphones 耳机 1 Year, 1年
Marshall 背包/ 銀包 30 Days, 30天  
Sudio耳机 1 Year, 1年
Nura Headphones 耳机 1 Year, 1年
On and off Headphones 耳机 1 Year, 1年
Paw Patrol Headphones 耳机 1 Year, 1年


Conditions of Sale and Service销售服务条件

  • We do not offer cash refund or Credit for defective items claimed under warranty.我们不会提供坏品保修退款或赊贷
  • When an item is replaced under warranty the warranty period is not extended. The warranty period remains fixed from the original date of purchase of the item as indicted on the original purchase receipt.当坏品保修期内被更换代替品, 该产品的保修期不会因此延长,保修期依然跟原先购买单据日期计算
  • If an item is replaced the original defective product is retained by and becomes the property of Street Value Limited. Street Value may require the customer to destroy the defective item in order to process the claim.当坏品被更换为新品,原先的坏品将被酷音保留为酷音财产,酷音或会要求消费者自行销毁坏品以便处理索偿
  • Street Value Limited shall not be liable for any incidental or consequential damages caused by the product being defective. Street Value assumes no liability for cost due to third party’s or customer’s loss of profit, or any other indirect cost or losses however incurred.  酷音不会对任何由坏品意外性或影响性的损害负责,酷音并不对第三方或顾客的利润损失假设性负责,或其他所构成的非直接成本或损失负责

For further details, please send an email to customerservice@streetvalue.asia or contact us at +86 010-83484204 or :+852-25772599

如需进一步详细资料,请发电邮至customerservice@streetvalue.asia或致电+86 010-83484204或+852-25772599查询。