Your order is important to us which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship. All orders will ship from our Hong Kong warehouse.
Local Order (Hong Kong)
Local Hong Kong orders will be delivered next day in Hong Kong and free of charge. Orders must be placed by midnight deadline for delivery the following day.
Note: Next day deliver does not apply on days when our office is closed including weekends or HK public holidays. Orders will be despatched on the next working day. For example, any orders received on Friday will be delivered the following Monday.
We use SF Express for local deliveries and you will be issued with a tracking number for your order. We cannot guarantee next day delivery if no one is present at the delivery address and or you do not provide a working contact phone number at the time of placing the order.
For international Orders we use Hong Kong Post and provide an express and standard delivery option. All orders are registered and you will be provided with a tracking number. Normal deliver times are as follows:
- International Express 3-5 days
- International Standard 7-14 days
International shipping costs vary depending on the package size, weight, destination and shipping method
We make every attempt to get your orders to you as quickly as possible. Unfortunately, on rare occasions the service providers we use for delivery may damage or misplace an item. If you do not receive your item within the expected time frame or it arrive in less than perfect condition please contract us on email@example.com within 7 days.
Modifying or Cancelling Orders
To provide the best level of customer service to you. orders are picked, packed and despatched quickly. We cannot cancel or modify an order once it has been despatched. However, if you contact us quickly after making the purchase we will do our very best to accommodate your changes.
Street Value is not liable for any claims or loses incurred by the customer due to items being unavailable, orders being late shipped, incorrect items being shipped, items delivered damaged or items lost in transit. By using our website and services you abide by these trading terms.