Contact Us

 

Warranty and Repairs 保修及維修

It is important that you read our Warranty and Return Policy so that you understand the conditions under which we will accept returns.
※Warranty check require approx. 14-21 working days
為了讓閣下更清晰我們的換貨準則, 請先詳細閱讀售後保修及壞品退換條款
※請留意保養檢查需時約 14- 21 工作天

Street Value Service Centre (HK)  維修服務中心(香港)

If you have any warranty issues with your product purchase, please submit your warranty application via link https://bit.ly/3LtmLbn : and we will take care of you. Our Customer Service representative will contact you within 3 working days for confirmation.

Service HoursMon-Fri10:00 ~ 18:00 (lunch hour 1:00pm 2:30pm)
※Closed on Weekends & Public Holidays

若您有任何關於產品購買後的保修問題或查詢,請先於網上登記維修保養服務,連結: https://bit.ly/3LtmLbn。我們的客戶服務專員會於三個工作天內致電客人確認維修保養的安排。

服務時間: 星期一至五:10:00 ~ 18:00 (1:00 pm 至 2:30pm 為午膳時間)
※星期六日及公眾假期休息

Street Value Service Centre (Macau)  維修服務中心(澳門)

You can bring the defective product to Kin Ngai Hong, please bring below items to the Service Centre:

  • Defective product and accessory
  • The original purchase invoice or receipt
  • Product packaging box (including licensed stickers on the box)

※ We will confirm the parcel within 3 working days after receiving, warranty check approx. 14-21 working days. The product will be mailed to the registered address after repaired.

The address of Kin Ngai Hong is: 

  • Estrada de Coelho do Amaral No.55 R/C Macau (T: +853 2830 7759)
  • Estrada de Coelho do Amaral No.86 R/C Macau (T: +853 2836 7934)          

客人可帶同產品到 (澳門) 堅毅行進行維修,並請帶同以下所需物件:

  • 需維修的主機及配件
  • 購買發票或收據的正本
  • 產品包裝盒 (包括盒上香港原裝行貨貼紙)

※我們的客戶服務專員將於收到後 3 個工作天內確認郵件,保養檢查需時約 14- 21 工作天, 維修後我們會將產品郵寄到客人的登記地址。

  • 堅毅行地址: 澳門連勝馬路 55號地下 (電話: +853 2830 7759)
  • 分行: 澳門連勝馬路 86 B 地下 (電話: +853 2833 6993)

Shop and Order Enquiries 店鋪及訂單查詢

If you have any questions regarding an order you have placed that you feel may have been delayed or lost in transit or for any other issue please email us at customerservice@streetvalue.asia

如果您有任何問題關於訂單延誤送遞或覺得可能在發貨途中遺失或其他問題,煩請電郵至customerservice@streetvalue.asia

General Enquiries  一般查詢

For any enquiries regarding Street Value or the corporate services we provide such as brand management, distribution and product development please email us at info@streetvalue.asia or contact one of our offices below:

如有任何關於我司的企業服務例如品牌管理,代理分銷及產品開發,請電郵至info@streetvalue.asia 或聯絡下列的辦事處

HONG KONG 香港
Unit 3205, 32nd Floor
148 Electric Road
North Point, Hong Kong
T: +(852) 2577 2599

SHANGHAI 上海
Street Value (China) Limited
地址 :中国上海市宝山区同济支路60号
6楼, 邮编:200940
6F, No.60 Branch Tongji Road,
Shanghai China, 200940
T: +86 (0) 108 348 4204

SHENZHEN  深圳
Street Value (China) Limited
酷音贸易(深圳) 有限公司
21a-1, building 1, China Phoenix building, No. 2008 Shennan Avenue, Futian District, Shenzhen
深圳市福田区深南大道2008号中国凤凰大厦1号楼21A-1
T: +86 (0) 755- 23772279

 

For any customer enquiries please contact us at the following:
顧客如有任何查詢,請電郵或致電聯絡: